EFF welcomes the latest and long-awaited policy advisory opinion from Meta’s Oversight Board calling on the company to end its blanket ban on the use of the Arabic-language term “shaheed” when referring to individuals listed under Meta’s policy on dangerous organizations and individuals and calls on Meta to fully implement the Board’s recommendations.

Since the Meta Oversight Board was created in 2020 as an appellate body designed to review select contested content moderation decisions made by Meta, we’ve watched with interest as the Board has considered a diverse set of cases and issued expert opinions aimed at reshaping Meta’s policies. While our views on the Board's efficacy in creating long-term policy change have been mixed, we have been happy to see the Board issue policy recommendations that seek to maximize free expression on Meta properties.

The policy advisory opinion, issued Tuesday, addresses posts referring to individuals as 'shaheed' an Arabic term that closely (though not exactly) translates to 'martyr,' when those same individuals have previously been designated by Meta as 'dangerous' under its dangerous organizations and individuals policy. The Board found that Meta’s approach to moderating content that contains the term to refer to individuals who are designated by the company’s policy on “dangerous organizations and individuals”—a policy that covers both government-proscribed organizations and others selected by the company— substantially and disproportionately restricts free expression.

The Oversight Board first issued a call for comment in early 2023, and in April of last year, EFF partnered with the European Center for Not-for-Profit Law (ECNL) to submit comment for the Board’s consideration. In our joint comment, we wrote:

The automated removal of words such as ‘shaheed’ fail to meet the criteria for restricting users’ right to freedom of expression. They not only lack necessity and proportionality and operate on shaky legal grounds (if at all), but they also fail to ensure access to remedy and violate Arabic-speaking users’ right to non-discrimination.

In addition to finding that Meta’s current approach to moderating such content restricts free expression, the Board noted thate importance of any restrictions on freedom of expression that seek to prevent violence must be necessary and proportionate, “given that undue removal of content may be ineffective and even counterproductive.”

We couldn’t agree more. We have long been concerned about the impact of corporate policies and government regulations designed to limit violent extremist content on human rights and evidentiary content, as well as journalism and art. We have worked directly with companies and with multi stakeholder initiatives such as the Global Internet Forum to Counter Terrorism, Tech Against Terrorism, and the Christchurch Call to ensure that freedom of expression remains a core part of policymaking.

In its policy recommendation, the Board acknowledges the importance of Meta’s ability to take action to ensure its platforms are not used to incite violence or recruit people to engage in violence, and that the term “shaheed” is sometimes used by extremists “to praise or glorify people who have died while committing violent terrorist acts.” However, the Board also emphasizes that Meta’s response to such threats must be guided by respect for all human rights, including freedom of expression. Notably, the Board’s opinion echoes our previous demands for policy changes, as well as those of the Stop Silencing Palestine campaign initiated by nineteen digital and human rights organizations, including EFF.

We call on Meta to implement the Board’s recommendations and ensure that future policies and practices respect freedom of expression.

Welcome to your U.S. presidential election year, when all kinds of bad actors will flood the internet with election-related disinformation and misinformation aimed at swaying or suppressing your vote in November. 

So… what’re you going to do about it? 

As EFF’s Corynne McSherry wrote in 2020, online election disinformation is a problem that has had real consequences in the U.S. and all over the world—it has been correlated to ethnic violence in Myanmar and India and to Kenya’s 2017 elections, among other events. Still, election misinformation and disinformation continue to proliferate online and off. 

That being said, regulation is not typically an effective or human rights-respecting way to address election misinformation. Even well-meaning efforts to control election misinformation through regulation inevitably end up silencing a range of dissenting voices and hindering the ability to challenge ingrained systems of oppression. Indeed, any content regulation must be scrutinized to avoid inadvertently affecting meaningful expression: Is the approach narrowly tailored or a categorical ban? Does it empower users? Is it transparent? Is it consistent with human rights principles? 

 While platforms and regulators struggle to get it right, internet users must be vigilant about checking the election information they receive for accuracy. There is help. Nonprofit journalism organization ProPublica published a handy guide about how to tell if what you’re reading is accurate or “fake news.” The International Federation of Library Associations and Institutions infographic on How to Spot Fake News is a quick and easy-to-read reference you can share with friends:

how_to_spot_fake_news.jpg

To make sure you’re getting good information about how your election is being conducted, check in with trusted sources including your state’s Secretary of State, Common Cause, and other nonpartisan voter protection groups, or call or text 866-OUR-VOTE (866-687-8683) to speak with a trained election protection volunteer. 

And if you see something, say something: You can report election disinformation at https://reportdisinfo.org/, a project of the Common Cause Education Fund. 

 EFF also offers some election-year food for thought: 

• On EFF’s “How to Fix the Internet” podcast, Pamela Smith—president and CEO of Verified Voting—in 2022 talked with EFF’s Cindy Cohn and Jason Kelley about finding reliable information on how your elections are conducted, as part of ensuring ballot accessibility and election transparency.
• Also on “How to Fix the Internet”, Alice Marwick—cofounder and principal researcher at the University of North Carolina, Chapel Hill’s Center for Information, Technology and Public Life—in 2023 talked about finding ways to identify and leverage people’s commonalities to stem the flood of disinformation while ensuring that the most marginalized and vulnerable internet users are still empowered to speak out. She discussed why seemingly ludicrous conspiracy theories get so many views and followers; how disinformation is tied to personal identity and feelings of marginalization and disenfranchisement; and when fact-checking does and doesn’t work.
• EFF’s Cory Doctorow wrote in 2020 about how big tech monopolies distort our public discourse: “By gathering a lot of data about us, and by applying self-modifying machine-learning algorithms to that data, Big Tech can target us with messages that slip past our critical faculties, changing our minds not with reason, but with a kind of technological mesmerism.” 

An effective democracy requires an informed public and participating in a democracy is a responsibility that requires work. Online platforms have a long way to go in providing the tools users need to discern legitimate sources from fake news. In the meantime, it’s on each of us. Don’t let anyone lie, cheat, or scare you away from making the most informed decision for your community at the ballot box. 

2023 has been an unfortunate reminder that the right to free expression is most fragile for groups on the margins, and that it can quickly become a casualty during global conflicts. Threats to speech arose out of the ongoing war in Palestine. They surfaced in bills and laws around the world that explicitly restrict LGBTQ+ freedom of expression and privacy. And past threats—and acts—were ignored by the United Nations, as the UN’s Secretary-General announced it would grant Saudi Arabia host status for the 2024 Internet Governance Forum (IGF).

LGBTQ+ Rights

Globally, an increase in anti-LGBTQ+ intolerance is impacting individuals and communities both online and off. The digital rights community has observed an uptick in censorship of LGBTQ+ websites as well as troubling attempts by several countries to pass explicitly anti-LGBTQ+ bills restricting freedom of expression and privacy—bills that also fuel offline intolerance against LGBTQ+ people, and force LGBTQ+ individuals to self-censor their online expression to avoid being profiled, harassed, doxxed, or criminally prosecuted. 

One prominent example is Ghana's draconian ‘'Promotion of Proper Human Sexual Rights and Ghanaian Family Values Bill, 2021.' This year, EFF and other civil society partners continued to call on the government of Ghana to immediately reject this draconian bill and commit instead to protecting the human rights of all people in Ghana.

To learn more about this issue, read our 2023 Year in Review post on threats to LGBTQ+ speech.

Free Expression in Times of Conflict

The war in Palestine has exacerbated existing threats to free expression Palestinians already faced,, particularly those living in Gaza. Most acutely, the Israeli government began targeting telecommunications infrastructure early on in the war, inhibiting Palestinians’ ability to share information and access critical services. At the same time, platforms have failed to moderate misinformation (while overmoderating other content), which—at a time when many Palestinians can’t access the internet—has created an imbalance in information and media coverage.

EFF teamed up with a number of other digital rights organizations—including 7amleh, Access Now, Amnesty International, and Article 19—to demand that Meta take steps to ensure Palestinian content is moderated fairly. This effort follows the 2021 campaign of the same name.

The 2024 Internet Governance Forum

Digital rights organizations were shocked to learn in October that the 2024 Internet Governance Forum is slated to be held in Saudi Arabia. Following the announcement, we joined numerous digital rights organizations in calling on the United Nations to reverse their decision.

EFF has, for many years, expressed concern about the normalization of the government of Saudi Arabia by Silicon Valley companies and the global community. In recent years, the Saudi government has spied on its own citizens on social media and through the use of spyware; imprisoned Wikipedia volunteers for their contributions to access to information on the platform; sentenced a PhD student and mother of two to 34 years in prison and a subsequent travel ban of the same length; and sentenced a teacher to death for his posts on social media.

The UK Threatens Expression

We have been disheartened this year to see the push in the UK to pass its Online Safety Bill. EFF has long opposed the legislation, and throughout 2023 we stressed that mandated scanning obligations will lead to censorship of lawful and valuable expression. The Online Safety Bill also threatens another basic human right: our right to have a private conversation. From our point of view, the UK pushed the Bill through aware of the damage it would cause.

Despite our opposition, working closely with civil society groups in the UK, the bill passed in September. But the story doesn't end here. The Online Safety Act remains vague about what exactly it requires of platforms and users alike, and Ofcom must now draft regulations to operationalize the legislation. EFF will monitor Ofcom’s drafting of the regulation, and we will continue to hold the UK government accountable to the international and European human rights protections that they are signatories to. 

New Hope for Alaa Abd El Fattah Case

While 2023 has overall been a disappointing year for free expression, there is always hope, and for us this has come in the form of renewed efforts to free our friend and EFF Award Winner, Alaa Abd El Fattah. 

This year, on Alaa’s 42nd birthday (and his tenth in prison), his family filed a new petition to the UN Working Group on Arbitrary Detention in the hopes of finally securing his release. This latest appeal comes after Alaa spent more than half of 2022 on a hunger strike in protest of his treatment in prison, which he started on the first day of Ramadan. A few days after the strike began, on April 11, Alaa’s family announced that he had become a British citizen through his mother. There was hope last year, following a groundswell of protests that began in the summer and extended to the COP27 conference, that the UK foreign secretary could secure his release, but so far, this has not happened. Alaa's hunger strike did result in improved prison conditions and family visitation rights, but only after it prompted protests and fifteen Nobel Prize laureates demanded his release.

This holiday season, we are hoping that Alaa can finally be reunited with his family.

This blog is part of our Year in Review series. Read other articles about the fight for digital rights in 2023.

Legal intern Muhammad Essa Fasih contributed to this post.

In the wake of the October 7 attack on Israel and the ensuing backlash on Palestine, Meta has engaged in unjustified content and account takedowns on its social media platforms. This has suppressed the voices of journalists, human rights defenders, and many others concerned or directly affected by the war. 

This is not the first instance of biased moderation of content related to Palestine and the broader MENA region. EFF has documented numerous instances over the past decade in which platforms have seemingly turned their backs on critical voices in the region. In 2021, when Israel was forcibly evicting Palestinian families from their homes in Jerusalem, international digital and human rights groups including EFF partnered in a campaign to hold Meta to account. These demands were backed by prominent signatories, and later echoed by Meta’s Oversight Board.

The campaign—along with other advocacy efforts—led to Meta agreeing to an independent review of its content moderation activities in Israel and Palestine, published in October 2022 by BSR. The BSR audit was a welcome development in response to our original demands; however, we are yet to see its recommendations fully implemented in Meta’s policies and practices.

The rest of our demands went unmet. Therefore, in the context of the current crackdown on pro-Palestinian voices, EFF and 17 other digital and human rights organizations are  issuing an updated set of demands to ensure that Meta considers the impact of its policies and content moderation practices on Palestinians, and takes serious action to ensure that its content interventions are fair, balanced, and consistent with the Santa Clara Principles on Transparency and Accountability in Content Moderation. 

Why it matters

The campaign is crucial for many reasons ranging from respect for free speech and equality to prevention of violence.

Free public discourse plays an important role in global conflicts in that it has the ability to affect the decision making of those occupying decisive positions. Dissemination of information and public opinion can reflect the majority opinion and can build the necessary pressure on individuals in positions of power to make democratic and humane decisions. Borderless platforms like Meta, therefore, have colossal power to shape narratives across the globe. In order to reflect a true picture of the majority public opinion, it is essential that these platforms allow for a level playing field for all sides of a conflict.

These leviathan platforms have the power and responsibility to refuse to succumb to unjustifiable government demands intended to skew the discourse in favor of the latter’s geopolitical and economic interests. There is already a significant imbalance between the government of Israel and the Palestinian people, particularly in their economic and geopolitical influence. Adding to that, suppression of information coming out of or about the weaker party has the potential to aid and abet further suffering.

Meta’s censorship of content showing the scale of current devastation and suffering in Palestine by loosely using categories like nudity, sexual activity, and graphic content, in a situation where the UN is urging the entire international community to work to "mitigate the risk of genocide", interferes with the right to information and free expression at a time when those rights are more needed than ever. According to some estimates over 90% of pro-Palestinian content has been deleted following Israel’s requests since October 7.

As we’ve said many times before, content moderation is impossible at scale, but clear signs and a record of discrimination against certain groups escapes justification and needs to be addressed immediately.

In the light of all this, it is imperative that interested organizations continue to play their role in holding Meta to account for such glaring discrimination. Meta must cooperate and meet these reasonable demands if it wants to present itself as a platform that respects free speech. It is about time that Mark Zuckerberg started to back his admiration for Frederick Douglass’ quote on free speech with some material practice.

Legal intern Muhammad Essa Fasih contributed to this post.

Social media is a crucial means of communication in times of conflict—it’s where communities connect to share updates, find help, locate loved ones, and reach out to express grief, pain, and solidarity. Unjustified takedowns during crises like the war in Gaza deprives people of their right to freedom of expression and can exacerbate humanitarian suffering.

In the weeks since war between Hamas and Israel began, social media platforms have removed content from or suspended accounts of Palestinian news sites, activists, journalists, students, and Arab citizens in Israel, interfering with the dissemination of news about the conflict and silencing voices expressing concern for Palestinians.

The platforms say some takedowns were caused by security issues, technical glitches, mistakes that have been fixed, or stricter rules meant to reduce hate speech. But users complain of unexplained removals of posts about Palestine since the October 7 Hamas terrorist attacks.

Meta’s Facebook shut down the page of independent Palestinian website Quds News Network, a primary source of news for Palestinians with 10 million followers. The network said its Arabic and English news pages had been deleted from Facebook, though it had been fully complying with Meta's defined media standards. Quds News Network has faced similar platform censorship before—in 2017, Facebook censored its account, as did Twitter in 2020.

Additionally, Meta’s Instagram has locked or shut down accounts with significant followings. Among these are Let’s Talk Palestine, an account with over 300,000 followers that shows pro-Palestinian informative content, and Palestinian media outlet 24M. Meta said the accounts were locked for security reasons after signs that they were compromised.

The account of the news site Mondoweiss was also banned by Instagram and taken down on TikTok, later restored on both platforms.

Meanwhile, Instagram, Tiktok, and LinkedIn users sympathetic to or supportive of the plight of Palestinians have complained of “shadow banning,” a process in which the platform limits the visibility of a user's posts without notifying them. Users say the platform limited the visibility of posts that contained the Palestinian flag.

Meta has admitted to suppressing certain comments containing the Palestinian flag in certain “offensive contexts” that violate its rules. Responding to a surge in hate speech after Oct.7, the company lowered the threshold for predicting whether comments qualify as harassment or incitement to violence from 80 percent to 25 percent for users in Palestinian territories. Some content creators are using code words and emojis and shifting the spelling of certain words to evade automated filtering. Meta needs to be more transparent about decisions that downgrade users’ speech that does not violate its rules.

For some users, posts have led to more serious consequences. Palestinian citizens of Israel, including well-known singer Dalal Abu Amneh from Nazareth, have been arrested for social media postings about the war in Gaza that are alleged to express support for the terrorist group Hamas.

Amneh’s case demonstrates a disturbing trend concerning social media posts supporting Palestinians. Amneh’s post of the Arabic motto “There is no victor but God” and the Palestinian flag was deemed as incitement. Amneh, whose music celebrates Palestinian heritage, was expressing religious sentiment, her lawyer said, not calling for violence as the police claimed.

She received hundreds of death threats and filed a complaint with Israeli police, only to be taken into custody. Her post was removed. Israeli authorities are treating any expression of support or solidarity with Palestinians as illegal incitement, the lawyer said.

Content moderation does not work at scale even in the best of times, as we have said repeatedly. At all times, mistakes can lead to censorship; during armed conflicts they can have devastating consequences.

Whether through content moderation or technical glitches, platforms may also unfairly label people and communities. Instagram, for example, inserted the word “terrorist” into the profiles of some Palestinian users when its auto-translation converted the Palestinian flag emoji followed by the Arabic word for “Thank God” into “Palestinian terrorists are fighting for their freedom.” Meta apologized for the mistake, blaming it on a bug in auto-translation. The translation is now “Thank God.”

Palestinians have long fought private censorship, so what we are seeing now is not particularly new. But it is growing at a time when online speech protections are sorely needed. We call on companies to clarify their rules, including any specific changes that have been made in relation to the ongoing war, and to stop the knee jerk reaction to treat posts expressing support for Palestinians—or notifying users of peaceful demonstrations, or documenting violence and the loss of loved ones—as incitement and to follow their own existing standards to ensure that moderation remains fair and unbiased.

Platforms should also follow the Santa Clara Principles on Transparency and Accountability in Content Moderation notify users when, how, and why their content has been actioned, and give them  the opportunity to appeal. We know Israel has worked directly with Facebook, requesting and garnering removal of content it deemed incitement to violence, suppressing posts by Palestinians about human rights abuses during May 2021 demonstrations that turned violent.

The horrific violence and death in Gaza is heartbreaking. People are crying out to the world, to family and friends, to co-workers, religious leaders, and politicians their grief and outrage. Labeling large swaths of this outpouring of emotion by Palestinians as incitement is unjust and wrongly denies people an important outlet for expression and solace.